JEWELRY SHIPPING+RETURNS+
CUSTOMS

Items purchased are typically shipped within 1-3 business days through USPS first class mail and tracking information is sent to the email you provided. Please make sure your mailbox is secure and you enter your address correctly at the time of purchase.

Highhealsbotanica is not responsible for fees (customs or otherwise) or lost packages. Please contact USPS for information and solutions around lost packages.

Jewelry that has been damaged or broken during transit may sometimes be replaced free of charge if High Heals Botanica is contacted within 14 days of delivery.

Made to order items and custom items will have their average lead time in the description and usually are created in the order they are purchased. MTO items typically are shipped within 2-3 weeks while customs can take anywhere from a week to 3 to make alone, depending on the complexity and materials used. Please email with questions about current shipping times for MTO items and Customs!

We do not offer returns or refunds but do offer $10 jewelry repair on our own custom pieces. Please read through all the description and look through all of the photos before purchasing. We do our best to give accurate information about every piece we list. Please E-mail Highhealsbotanica@gmail.com or contact through site contact form below.